Support of KRx

For KRx, we believe in providing the best customer support so that the customers can reap the maximum benefits from KRx. For our customers we have developed several ways of providing support.

Online Help:

KRx has inbuilt context sensitive online html help which can be used to learn how to use KRX.

Telephonic Help:

If you need to talk with KRx executive for support, you can CALL on the following numbers to get telephonic support.

For Kenya: +254 752475233
For India:   +91-671-2311672

Onsite Support:

For KRx executive to visit your premises & provide onsite support please send an Email to support@KRxLive.com or you can Call on above mentioned numbers to speak to our support executive to visit your facilities.

Remote Desktop Support:

In today’s world of technology, we can easily connect to your server from our facilities and provide you with training and support. For remote desktop support, all you need is Broadband Internet connection.

Please Click Here to download Team Viewer software and follow the below mentioned instructions:

1.   Download and copy the software file on your desktop.
2.   Rename the file TeamViewerQS.txt to TeamViewerQS.exe.
3.   Double Click on Team Viewer, You will get 9 digit ID and Password.
4.   Email your 9 digit ID and Password to KRx support executive on support@KRxLive.com or you can
      pass on the ID & Password to KRx support executive over telephone.
5.   KRx executive will connect to your server and provide you the support.

Software Upgrade & Customization:

We continuously keep updating KRx and keep adding new features regularly. All our customers who are enrolled in Annual Maintenance Contract (AMC) receive free software upgrades. Customers can also request customizations in the software during AMC period. If you have any customization request, write to us on support@KRxLive.com with all the requirements.